Certification Specialist III

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.
Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is hybrid which means that employees in hybrid positions are allowed to split their work hours between work remotely and working onsite at the NCCPA headquarters.

The duties of this position require the candidate to report on-site to the Johns Creek headquarters on a weekly basis therefore the chosen candidate will need to reside in or relocate to the Metro Atlanta area. 

Reports To: Director of Information Services & Certification Maintenance   

Who We Are
NCCPA is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1975, we are dedicated to assuring the public that certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.

Why Work at NCCPA
We get to do meaningful work every day and we enjoy working and having fun together! No wonder we’ve been voted one of the Atlanta Journal Constitution's 2023 Top Workplaces in the Region and voted one of the Best Places to Work in Healthcare five years in a row by Modern Healthcare! 

Our Team
The Certification Maintenance Team works diligently to manage the operational processes that support the Physician Assistant's certification maintenance requirements according to established NCCPA standards. We are a team of customer service focused, highly organized multi-taskers with a great attention to detail.  

Why Us, Why Now?
As the Certification Maintenance Specialist III, you will manage the operational processes that support the Physician Assistant's certification maintenance requirements according to established NCCPA standards. 

How Will You Make a Difference? You will…

• Assist in the review and revision of all Standard Operation Procedures for the department. 
• Partner with Director to coordinate the opening and closing of audit batches for the Certification Maintenance department. 
• Perform all aspects of the Credentialing, CME Audit, State Board Portal, and Conference Logging processes and procedures. 
• Monitor CME audit process for possible process improvements, maintain a list for enhancements, and discuss quarterly with the Director to determine if implementation of suggested changes/enhancements is feasible. 
• Trains current or new team members on all responsibilities, processes, and procedures within the Certification Maintenance department. 
• Performs UAT for projects and other technology releases impacting the processes or
• Assists Director with reminder letters to include, scheduling, reviewing of PA records, proofing letter content, and processing, to ensure communications are delivered accurately and timely. 
• Retrieve files and perform entry of Self-Assessment and Performance Improvement activities into BackOffice and PA records. 
• Maintains schedule for opening audit batches, makes changes as needed, and monitors schedule to ensure that audit batches are opened as scheduled. 
• Assist department with audits when needed to ensure files are completed within established timeframe. 

Hard Skills You Will Have

• Bachelor’s degree preferably in Business or healthcare related field. A higher level of work experience in the related field may be substituted for education. 
• Five or more years of professional work experience. 
• Advanced knowledge of Microsoft Office, Adobe, and use of the internet 
• Advanced reading comprehension and ability to read and interpret organizational policies and procedures 
• Advanced ability to prioritize and handle multiple tasks and successfully handle multiple projects and deadlines.     

Soft Skills You Will Bring

• Highly developed time management and organizational skills with a keen attention to detail
• Advanced interpersonal, written and oral communication skills. 
• Exceptional independent decision making and critical thinking skills
• Advanced analytical skills with results-oriented decision-making ability 
• Advanced ability to collaborate with management, departmental team members, and cross-functional team members.
• Ability to work independently with excellent time management 

Extra Skills You Can Bring Along

• Two or more years of specialized work experience at NCCPA or similar organization.
• Membership with a professional organization or association that is relevant to the position.
• Ongoing interest and/or active participation in professional development to enhance or strengthen training and leadership skills. 

Compensation Range: $52,007.00-  $56,901.00

Benefits and Perks for You

• Work/Life Balance
  • 37.5-hour workweek, Monday - Friday
  • Flexible Work Hours and Hybrid Work Environment 
  • Eleven paid holidays 
  • 19 PTO Days
  • Paid Volunteer Day to Make a Difference
• ​Great Compensation
• Monthly Technology Stipend 
• Medical, Dental and Vision with over 80% Employer Contribution
• 100% Employer Paid Group Life Insurance and Short- and Long-term Disability
• Health Reimbursement Account for Medical Expenses (100% Employer Funded)
• Flexible Spending Accounts for Medical and Dependent Care Expenses
• 401(k) Plan with Employer Contributions and Matching
• Access to Voluntary Benefits such as Legal Aid, Critical Illness, Accident Insurance, and Basic Life and AD&D for you, your spouse and dependents
• Employee Assistance Program
• 24/7 Telehealth
• Fully Stocked Breakroom with Healthy Snacks
• $1,000 Annual Reimbursement for Fitness Clubs & Program Dues
• Up to $240 in Annual Cash Incentives for Staying Active
• $5,250 in Tuition Reimbursements 
• 100% Employer Paid Training Opportunities

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Tina Gaither at [email protected] or 678-417-8589.